If you don’t see your question answered here, feel free to contact or email us at any time.
In addition to my experience on Thumbtack, I have received over 58 verified 4.9-star reviews from customers on TaskRabbit. However, TaskRabbit restricts review visibility to users who are logged into their system only.
Yes, this company is insured through Next First Insurance Agency, Inc.
In Ohio, Kentucky, and Indiana, there is no statewide requirement for contractors to be licensed for basic repairs and services.
Yes, all completed work is guaranteed for 365 days (1 year) from the date of completion. Any concerns that arise during this period must be reported promptly so they can be evaluated and resolved to your satisfaction. This guarantee applies only to the specific work performed and does not cover unrelated issues or new problems that develop over time.
It’s helpful to make a complete list of tasks you need done and prioritize them. This ensures that the most important jobs are completed first during the visit.
Typically, most services cover only labor. Any materials needed for your projects will be charged separately with a 10% markup. You can either provide these materials or have the contractor source them for you.
Emergency or urgent requests can be handled depending on current availability. Please contact me directly to check if I can respond right away. All emergency or same‑day urgent services will be subject to an urgent/same-day service fee.
Yes — all services include a 1‑hour minimum. If the job takes less than an hour, you’ll still only be charged the minimum rate for that service.
An on‑site assessment is a quick visit to your location to review your project in person. This helps me understand the work needed, identify any required supplies, and provide an accurate estimate before any work is scheduled.
An estimate is a written breakdown of the work you want done, including the expected cost, materials, and labor. It shows what the job will involve and how much it should cost before any work begins.
If the customer cancels after signing the estimate or paying the deposit, the deposit is non‑refundable. Additional fees may apply if materials have already been purchased or if time has been committed to the project.
An invoice is a bill for the work that has been completed or for the amount due. It shows what was done, the final cost, and the amount you need to pay.
Payment is due within 14 days of receiving the invoice. Late or unpaid invoices may result in suspension of future services and may be subject to collection or legal action. Please communicate any billing concerns promptly so they can be resolved.
Some services may have additional fees depending on the type of work required. Common extra fees can include ladder/safety fees, yard waste removal fees, landfill fees, urgent/same‑day service fees, equipment rental fees, or truck rental fees. Any applicable fees will always be discussed upfront so you know exactly what to expect before the job begins.